Our Commitment to Transparency
At Weblistingcare, we are committed to providing high-quality services and maintaining transparent business practices. This Refund Policy outlines the circumstances under which refunds may be issued and our process for handling refund requests.
Refund Eligibility
Refunds may be considered in the following circumstances:
Service Not Delivered
If we fail to deliver the services you purchased within the agreed-upon timeframe and have not provided adequate communication or explanation, you may be eligible for a full or partial refund.
Service Quality Issues
If the services provided do not meet the standards outlined in your service agreement and we are unable to remedy the situation within a reasonable timeframe, you may be eligible for a partial refund.
Duplicate Charges
If you have been charged multiple times for the same service due to a processing error, the duplicate charge(s) will be refunded in full.
Cancellation Before Service Commencement
If you cancel your service request before we have begun work on your case, you may be eligible for a full refund minus any administrative fees (typically 10% of the service fee).
Non-Refundable Scenarios
Refunds will NOT be issued in the following circumstances:
- Outcome-Based Requests: Refunds are not provided based on the outcome of your Google Business Profile case. As stated in our Service Disclaimer, we cannot guarantee specific results, as final decisions are made by Google.
- After Service Completion: Once we have completed the agreed-upon services, including analysis, strategy development, and guidance implementation, refunds will not be issued.
- Client Non-Compliance: If you fail to follow our recommendations, provide requested information, or cooperate with the service process, refunds will not be issued.
- Change of Mind: Refunds are not provided simply because you changed your mind after services have commenced.
- Third-Party Decisions: We are not responsible for decisions made by Google or any third parties, and such decisions do not constitute grounds for a refund.
- Ongoing Support Services: Monthly or recurring support services are non-refundable once the billing period has begun.
Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Send an email to info@weblistingcare.com with “Refund Request” in the subject line.
- Provide Details: Include your name, service purchased, date of purchase, transaction ID, and a detailed explanation of why you are requesting a refund.
- Review Period: We will review your request within 5-7 business days and may contact you for additional information.
- Decision Notification: You will receive a written response regarding the approval or denial of your refund request.
- Processing: If approved, refunds will be processed within 10-14 business days to the original payment method.
Refund Processing Timeline
Once a refund is approved:
- Refunds will be processed within 10-14 business days
- The refund will be issued to the original payment method used for the purchase
- Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
- You will receive a confirmation email once the refund has been processed
Partial Refunds
In some cases, we may offer a partial refund based on the amount of work completed and services rendered. Partial refunds are calculated based on:
- The percentage of services completed
- Time and resources invested in your case
- Any deliverables or reports provided
- Administrative costs incurred
Chargebacks
We encourage you to contact us directly to resolve any billing disputes before initiating a chargeback with your financial institution. Chargebacks can result in:
- Immediate suspension of services
- Additional fees to cover chargeback processing costs
- Termination of your account
- Legal action to recover costs and damages
If you have a legitimate concern, please reach out to us first so we can work together to find a fair resolution.
Service Credits
In lieu of a refund, we may offer service credits that can be applied to future services. Service credits:
- Are valid for 12 months from the date of issue
- Cannot be transferred or exchanged for cash
- Can be applied to any of our services
- Will be forfeited if not used within the validity period
Exceptions and Special Circumstances
We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us to discuss your case. We will review each request on an individual basis and make fair decisions based on the specific circumstances.
Modifications to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified policy. The refund policy in effect at the time of your purchase will govern your transaction.
Contact Us
If you have any questions about our Refund Policy or wish to request a refund, please contact us:
Weblistingcare
A service brand of CubeDigitalInnovation LLC
Email: info@weblistingcare.com
Website: weblistingcare.com
For refund requests, please use subject line: “Refund Request”